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Refund and Returns Policy

SHIPPING

Orders placed via www.slservice.net are only accepted from, and delivered to, residents from the UK and other countries where shipping has been enabled on the website. For other addresses please contact us by email (slservice33@gmail.com). Although orders are usually dispatched on the same or next working days, please allow up to 5 working days for delivery. Delivery times may vary depending on the exact location that the goods are to be delivered to. For any special requirements, please just email us. We’ll always try to help!

You will receive email notification of item dispatch from us after your order has actually been sent.

CANCELLATION RIGHT

Under the UK distance selling regulations you have the legal right to cancel your order within seven working days (a “working day” being Monday to Friday not including bank or public holidays) beginning the day after your receipt of the goods. You have a legal obligation to take reasonable care of the goods while they are in your possession. To cancel your order, you must notify us immediately in writing by email to slservice33@gmail.com. You must also return the goods to us immediately, in the same condition in which you received them. Any goods returned must be unused, in their original packaging with tags intact. Please refer to our returns policy for additional information regarding cancellation and faulty goods returns.

RETURNS POLICY

Goods purchased online can only be returned using the procedure outlined below. Please read below and email us on slservice33@gmail.com if you have any questions. If it is a simple item exchange, and you bought the item from us, if we have the replacement item, we’ll get it straight in the post.

1. Statutory cancellation right
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid for your goods, however we cannot refund delivery charges once your order has dispatched. If you wish to cancel the contract (ie return the goods to us) you must inform us in the first instance by email to slservice33@gmail.com  quoting your order number so that we can supply you with our returns address. You must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days. Replacement goods must be ordered by placing a new order. All goods, including any gift with purchase, must be returned to us unused and in their original packaging, complete with all labels, tags and boxes. We recommend that you return goods using recorded delivery at the Post Office with proof of postage. The goods are your responsibility whilst in transit to us and SL Service cannot be held responsible for any returns which we do not receive.

2. Faulty Goods
Without prejudice to your statutory rights, if you think that your goods are faulty please contact us as soon as possible via email to slservice33@gmail.com. We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us. On receipt of the goods and after inspection of the goods we will either: accept their return and refund the price of the goods plus postage or if the items are found not to be faulty, return them to you at your cost. Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been used (depending on item & usage) will be considered by us to have undergone normal wear and tear.

GENERAL TERMS AND CONDITIONS OF USE AND SALE

This site is owned and operated by Stephen Lavender, 45 Westfield Crescent, Market Weighton, York, YO43 3EL. SL Service is the trading name for Stephen Lavender. These terms and conditions apply to all transactions between SL Service and individual consumers purchasing goods & services via this website, www.slservice.net. If you want to ask us anything about these terms and conditions, or have any comments or complaints on or about our website, please email us at slservice33@gmail.com

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Stephen Lavender. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of Stephen Lavender. You may not modify, distribute or re-post something on this website for any purpose. Access to the website is permitted on a temporary basis. Stephen Lavender reserves the right to suspend access to, or withdraw all or any elements of the website, and to restrict access to some parts to registered users only. Stephen Lavender shall have no liability for unavailability of the site. Stephen Lavender reserves the right to make changes to the website at any time without notice. Should you wish to use any element of the website, please email us at slservice33@gmail.com

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